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Return& Refund Policy

Handar Return,  Refund& exchange Policy
30-Days Money-back Guarantee

Handar always provides high-quality fiber optic equipments and is eager to meet your requirements. However, in few cases, you may not satisfy with our products or service. Don’t worry about that, we are responsible for every original product sold by Handar with 30 days return, refund or exchange policy and one year warranty policy.

You can return your product for a refund within 30 days of delivery.

If 30 days have gone by since the package is delivered, unfortunately we can't offer you a no-reason return& refund. The one year warranty for product will still work.

Policy Ineligible Items:

*Customer damaged products.

*No quality problem customised products.

Shipping Fees

For orders delivered to you with wrong items, having quality problem or in damaged conditions, Handar will cover all the returning shipping costs.

You will be responsible for paying for your own shipping costs for returning items that are not due to our error.
How to Initiate a Return, Refund&Replacement?

  1. Please download and fill a RMA form and send to [email protected]
  2. Or you can fill the form and contact us buy clicking the"contact" icon besides each order.
  3. We will reply within 24 to prove the RMA. Then please print the return shipping label that you receive by email.
  4. Once we recieved the returned products, we will arrange refund within 48 hours through the same channel you paid for the order.
  5. Return shipping address:

Consignee: Handar

Address: 4th floor, Building 4, Xusheng Xifa B Industrial Zone, No.149 Gonghe Industrial Road, Xixiang Town, Bao’an District, Shenzhen,China
Tel: 0755-86654236 0755-86654231

FAQ:

  1. Will I get a full refund?

If it is our error like below, we will refund full payment and we pay for the returning shipping cost.

  • You received wrong products.
  • You received damaged products.
  • There was quality problem when you use the products.
  • If you are responsible for paying for your own shipping costs for returning your item.Shipping costs are non-refundable. The cost of return shipping will be deducted from your

If you are responsible for paying for your own shipping costs for returning your item, the cost of return shipping will be deducted from your refund.

  1. What if I get late or missing refunds?

We will initiate refund within 48 hours once we get the returned products, we promise you will get the refund. You can contact with us online or write email to [email protected]